If you do not find the answer to your question here please contact us.

Which Payment Methods Do You Accept?

We accept major credit cards, PayPal, After Pay and Bank Transfer.
Please note, payments made via Bank Transfer can take up to 4 business days to clear our bank account before we can process your order for dispatch, please keep this in mind when selecting this payment option.

We do not accept AMEX card payments.

How long will it take to get my order?

We aim to dispatch all orders within 1 business day. Freight times vary depending on each state, and the contents of your order (i.e. if your order contains any dangerous goods, it can only travel via road transport). During peak trading times, office closures or busy freight periods (e.g. Christmas and Public Holidays), you may experience a slight delay, however we will endeavour to ensure your package arrives to you as soon as possible.

Who Will My Order Be Shipped With?

Orders throughout Australia are shipped using Australia Post, wherever applicable. Orders exceeding the allowable weight load, or Dangerous Good (DG) limit, will be delivered by TOLL or Local Courier.

Can I Track My Order?

Yes. On Dispatch, you will receive a ‘Shipped’ email notification which will include your tracking number and link to track your order.

What If My Order Hasn't Arrived After 10 Working Days?

Please check your tracking number via the freight carrier’s website for your order’s ETA. If your ETA date is overdue, please contact us via email or phone, so that we can investigate further with our service provider.

Do you have a physical shop?

No. We do not have shop access for the General Public.

Essential Oils & Palo Santo

What Does "100% Pure” Really Mean?

When Essential Oils are referred to as ‘100% Pure’, this means the oil is sourced only from the named botanical species, from only one location or origin. There has been No tampering with the oil, no additives, fillers or dilutions, and No natural or artificial aroma components added.

Are Your Essential Oils 100% Pure?

All Earthsgifts2u Pure Essential Oils are of a high-quality standard and 100% pure, free from additives, fillers or dilutions. We also have a range of popular Cosmetic and Natural Blend Essential Oils. These are blended oils that are well suited for the cosmetic industry and for those seeking the lovely aroma of essential oils.

Are Our Essential Oils Therapeutic Grade?

We do not refer to our Essential Oils as ‘Therapeutic grade’ as this is simply a marketing term, commonly used in the industry. As there is no such organization or certifying body that governs the quality of essential oils, any company can use the term ‘therapeutic grade’ but does not necessarily hold any formal certification or credibility. When looking for Essential Oils for therapeutic use, it is best to find a company that supplies 100% pure oils and can ensure the quality of their products so as to truly reap the benefits of the oil. As our oils are 100% pure, they do boast their therapeutic properties and can be used  in aromatherapy.

If An Oil Is ‘Pure’, Does This Mean It Is Also ‘Organic’?

No. Whilst pure oils do not contain any additives or fillers after the extraction of the oil, Organic Oils are extracted from products/plants that are farmed under certified organic growing practices, guaranteed to be grown without the use of pesticides, chemicals, or synthetic fertilizers. This does not necessarily mean that our non-organic oils have been farmed using these pesticides, however the only way to ever fully guarantee is to purchase Certified Organic products.

Are Your Essential & Carrier Oils Organic?

We do offer a range of Certified Organic oils, which is continually growing. Our Australian Certified Organic (ACO) range of oils are all clearly labelled. If you require assurance that the oil was grown and processed organically and follows the organic standards. As many small farmers cannot afford to certify their organically grown plants, the only real way to guarantee the oil is organic is to purchase those that are certified organic by a third-party organization.

Can Your Essential Oils Be Taken Internally?

Essential oils are highly concentrated and powerful oils and have the ability to cause serious harm if ingested without the necessary expertise required - for this reason, ingestion of essential oils is NOT recommended for the general public. This does include carrier oils and clays etc.

All products stocked by Earthsgifts2u are recommended primarily for cosmetic and aromatherapy purposes. 


Do You Offer Discounts for Business Customers?

Yes. In September 2018 we introduced Trade accounts for our industry partners with an active ABN.

To apply for a Trade Account, please complete the registration form under the ‘Wholesale’ tab on the homepage.
You will be required to provide us your ABN and an indication of the nature of your business and how you use or intend to use our products for your business.

Once activated, trade pricing will automatically be applied to all future orders when placed online using your account details. Going forward, we will also run exclusive offers and discounts for our trade account holders.

Can I Get Discounts for Bulk Orders?

Yes.  if you require quantities larger than available online, please contact us and we will be happy to provide you a quote tailored to your needs.